The internet has changed how we shop, and the UK is no different. The e-commerce market in the UK has grown a lot, offering many products and services. In this article, we look at the top 10 e-commerce companies in the UK. These companies are leading the way with great customer service and a wide range of products.
Key Takeaways
- Amazon is the biggest e-commerce platform in the UK, known for its wide range of products.
- eBay UK offers a unique platform for buying and selling both new and used items.
- ASOS is famous for its trendy fashion items aimed at young adults.
- Currys PC World specializes in electronics and home appliances.
- Gumtree is popular for classified ads, offering everything from jobs to second-hand goods.
1) Amazon
Amazon UK is the leading e-commerce platform in the country. It holds a massive 30% market share and is the go-to for 90% of UK shoppers. The site attracts nearly 400 million monthly visitors, making it the number one online store in the UK.
Amazon UK’s logistics are almost unbeatable, second only to Royal Mail. The company provides over 25,000 jobs in the UK, contributing significantly to the job market.
With its vast range of products and services, from retail to AWS, entertainment to devices, Amazon UK continues to dominate the e-commerce landscape.
Highlights
- 30% market share
- 400 million monthly visitors
- Over 25,000 jobs in the UK
2) eBay UK
eBay UK is a major player in the British e-commerce market, attracting an estimated 235.1 million visitors each month in 2023. This makes it the second most visited e-commerce platform in the UK, just behind Amazon. eBay UK caters to a wide range of buyers and sellers, making it a versatile marketplace.
The platform initially used PayPal for transactions, but now it operates through its own payment management system. Nearly 24 million people in the UK visit eBay each month, and the site boasts 175 million active users globally. Interestingly, eBay has created 1,065 new millionaires in the UK alone.
In 2020, eBay generated around 1,678 million USD in revenue and employs about 400 people in the UK. The company has also partnered with InPost for deliveries, enhancing its logistics network.
eBay UK is a go-to platform for sellers who prefer not to create their own e-commerce websites. The site offers lower selling fees and the flexibility to auction items or sell them directly.
Despite a slight decline in visits, with 192.3 million total visits in April and a -8.41% year-over-year change, eBay UK remains a strong contender in the e-commerce space.
3) ASOS
Established in the UK in 2000, ASOS has grown into a global fashion sensation. It stands among the leading online stores in the clothing and footwear segments in the United Kingdom (UK), where the retailer is headquartered. The site offers an extensive array of over 850 brands, including its own trendy British fashion and accessory lines.
ASOS expanded globally in the early 2010s, establishing itself in Europe, Australia, Russia, and China. The company delivers to nearly every corner of the world from its UK, US, and EU hubs. Despite its popularity, they anticipate a sales decline of 5% to 15% in the 2024 fiscal year.
ASOS Marketplace is a dedicated platform for anyone looking to sell vintage items or their own designs. The company’s ecommerce strategy for 2023 involves tighter stock management and faster speed to market, as well as the use of data and digital developments to better engage customers. Mobile is a key priority, accounting for 88% of its online visits in FY2022.
4) Currys PC World
Currys PC World, initially a computer store, has evolved into one of the UK’s leading e-commerce platforms. Today, it offers a wide range of tech products, including TVs, cameras, and smart devices. One of the key attractions of Currys is the flexibility it offers customers. You can purchase items online or reserve them for in-store pickup.
Currys has reported that 94% of its customers are highly satisfied with their service. The company has also noted that conversion rates are four times higher, and the average order value is 40% higher than unassisted online shopping. Currys continues to bridge the gap between online and offline shopping to support hybrid shoppers.
Currys ShopLive, launched in May 2020, allows online customers to speak to in-store staff via video link. This service is available 24/7, providing flexibility for both staff and customers.
Key Statistics
| Metric | Value |
|---|---|
| Monthly Visitors (2023) | 27.9 million |
| Customer Satisfaction | 94% |
| Conversion Rate Increase | 4x |
| Average Order Value Increase | 40% |
Currys also introduced the Colleague Hub in September 2022, giving in-store teams real-time access to online customer history and interactions. This helps create a seamless shopping experience for customers, whether they shop online or in-store.
5) Gumtree
Gumtree is the go-to site for free classified ads in the UK. Whether you’re looking to buy or sell items, cars, properties, or even find jobs, Gumtree has it all. It’s the first site people think of for free classifieds ads in the UK.
Key Features
- Free to use for both buyers and sellers
- Wide range of categories including jobs, properties, and vehicles
- User-friendly interface
Popular Categories
- Items for Sale
- Cars and Vehicles
- Property Rentals
- Job Listings
Gumtree makes it easy for users to connect and trade within their local communities, making it a trusted platform for many.
User Experience
The platform is designed to be simple and easy to navigate, ensuring a smooth experience for all users. Gumtree also offers various tools to help users manage their listings effectively.
6) Argos
Argos is one of the UK’s largest merchandise retailers, with both physical stores and a strong online presence. In 2016, it was acquired by Sainsbury’s for £1.4 billion. Argos offers a wide range of products, from toys and tech to fashion and furniture.
Argos has developed its own brands, including Challenge, Cookworks, Pro Action, Pro-fitness, Steamworks, and Acoustic Solutions. The company generated a revenue of £4.1 billion in 2020 and employs over 29,768 people in the UK. With an estimated 56.7 million monthly visitors in 2023, Argos continues to be a popular choice for shoppers.
The convenience of same-day delivery and a click-and-collect model has made Argos a go-to retailer for many UK consumers.
7) John Lewis and Partners
John Lewis and Partners is a well-known British company that operates department stores and Waitrose supermarkets. The John Lewis Partnership plc (JLP) is the parent company, and it also offers banking and financial services.
One of the unique aspects of John Lewis and Partners is its employee ownership model. This means that all employees are partners in the business, which fosters a strong sense of community and shared responsibility.
Key Features
- Wide range of products from clothing to electronics
- High-quality customer service
- Employee ownership model
Services
John Lewis and Partners provides various services, including home delivery, installation, and recycling schemes. They aim to offer a one-stop-shop solution for all customer needs.
Community and Sustainability
The company is committed to sustainability and community support. They have various initiatives to reduce their environmental impact and support local communities.
John Lewis and Partners stands out for its commitment to quality and community, making it a beloved brand in the UK.
8) Tesco
Tesco is a well-known British multinational retailer that offers a wide range of products, including groceries, clothing, and financial services. They operate various store formats such as hypermarkets, supermarkets, and express shops. Tesco’s commitment to affordability has made it a favorite among budget-conscious shoppers.
In 2016, Tesco launched its own mobile wallet, making it easier for customers to make contactless payments. The company reported an annual turnover of £64,760 million in February 2020 and employs over 423,000 people. They also plan to create 9,000 new jobs in the UK.
Tesco’s online presence is strong, with an estimated 29.6 million monthly visitors in 2023. Their Clubcard loyalty program offers personalized discounts, and they are expanding their one-hour delivery service for added convenience. Tesco’s ability to quickly adapt and invest in logistics has helped them maintain a steady volume of 1.2 million online orders per week.
9) Marks and Spencer
Marks and Spencer, a name associated with quality since 1884, has successfully ventured into the ecommerce space. With an estimated 35.7 million monthly visitors in 2023, their online presence is as strong as their traditional stores. They offer a wide range of products including clothes, home goods, and food items.
Marks and Spencer operates 970 stores in the UK and has expanded to 450 international locations, employing around 85,000 people. Their revenue reached £9 billion in both the UK and international markets. The company launched its first online store in 1999 and has since expanded to 40 countries worldwide.
Marks and Spencer is setting up a 450,000 sq ft warehouse for a distribution center and using third-party logistics services to fulfill orders.
In 2021, Marks and Spencer partnered with rental platform Hirestreet to introduce a rental offer via its website. This move came after discovering that more than a third of their customers consider the environment before making a purchase.
10) Asda
Asda, a well-known supermarket chain in the UK, was founded in 1949 and is headquartered in Leeds. It was acquired by Walmart in 1990 for £6.7 billion, making it part of one of the largest retail groups in the world. In recent years, the Issa brothers and TDR Capital took over ownership, with Walmart still holding a stake in the company.
Asda’s online platform is a popular choice for grocery shopping, offering a wide range of fresh produce, household items, and their own George clothing line. The convenience of shopping from home has made Asda a go-to for many UK residents.
Asda’s online presence is bolstered by its strong logistics network, ensuring timely delivery across the country.
In 2023, Asda’s website attracted an estimated 31.1 million monthly visitors, highlighting its significant online footprint. The company continues to grow, with a revenue of over £23 billion in 2020 and employing more than 160,000 people.
Conclusion
In conclusion, the e-commerce landscape in the UK is thriving, with numerous companies offering a wide range of products and services to meet the needs of consumers. From global giants like Amazon to local favorites, these companies have revolutionized the way people shop. The growth of e-commerce has not only made shopping more convenient but also provided better customer service and more personalized experiences. As the market continues to evolve, consumers can look forward to even more innovations and improvements in the online shopping experience. So, whether you’re looking for the latest gadgets, fashion, or everyday essentials, the top e-commerce companies in the UK have got you covered.
Frequently Asked Questions
What is the largest e-commerce company in the UK?
Amazon is the largest e-commerce company in the UK. It started as an online bookstore and has grown to sell almost everything.
How has e-commerce changed shopping in the UK?
E-commerce has made shopping more convenient in the UK. People can buy a wide range of products from home, using their computers or phones.
What are some popular e-commerce companies in the UK?
Some popular e-commerce companies in the UK include Amazon, eBay UK, ASOS, Currys PC World, and Gumtree.
Why do people prefer online shopping?
People prefer online shopping because it is easy and convenient. They can shop anytime and have products delivered to their doorsteps.
Is customer service important for e-commerce companies?
Yes, customer service is very important for e-commerce companies. Good customer service helps build trust and loyalty among customers.
Can I find groceries online in the UK?
Yes, you can find groceries online in the UK. Companies like Tesco and Asda offer a wide range of grocery items for online shopping.
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