Sometimes you just need to talk to someone, right? Whether you’re trying to figure out a USPS package, need help with a government form, or have questions about VA benefits, knowing who to call or email can save you a lot of hassle. This guide breaks down the different ways you can contact various organizations to get the information you need. It’s all about making sure you can contact for more info without the runaround.
Key Takeaways
- For general questions about USPS services, the Customer Care Center is your first stop, reachable by phone or email.
- If you need help with specific USPS online tools or services like Click-N-Ship, there’s a dedicated Technical Support line.
- Government agencies like USCIS and the VA have specific contact methods for case inquiries, with options for phone, email, and online forms.
- Veterans can find support through the VA’s main information line or by using their online ‘Ask VA’ feature.
- For accessibility needs, TTY services are available for those who are deaf or hard of hearing, connecting you through relay services.
General Inquiries and Support
Customer Care Center Contact
Got a question or need a hand with something? Our Customer Care Center is here to help sort things out and get you back on track. You can reach us by email or give us a ring.
- Email: USPS® Customer Service
- Call: 1-800-ASK-USPS® (1-800-275-8777)
Our lines are open:
- Monday – Friday: 8 AM to 8:30 PM ET
- Saturday: 8 AM to 6 PM ET
Technical Support Assistance
If you’re running into trouble with a website application or a form isn’t working right, our Technical Support team is ready to assist. Give us a call if you’re having issues with:
- Click-N-Ship®
- Filing a Claim
- PO Boxes
- The Postal Store®
- USPS accounts
You can reach Technical Support at 1-800-344-7779.
Their hours are the same as the Customer Care Center:
- Monday – Friday: 8 AM to 8:30 PM ET
- Saturday: 8 AM to 6 PM ET
Emailing for Information
For specific help with your Informed Delivery service, please send your questions directly to Informed Delivery User Support via email. We aim to respond to all inquiries as quickly as possible.
When reaching out, especially for technical issues or specific case inquiries, having relevant details like account numbers, tracking numbers, or form numbers handy can really speed up the process. It helps us pinpoint your issue faster and provide a more accurate solution.
Specialized Contact Information
Informed Delivery Support
If you’re having trouble with your Informed Delivery service, the best way to get help is by sending an email to the Informed Delivery User Support team. They can assist with any questions or issues you might have regarding this feature.
USPS Tracking Inquiries
For questions about tracking your packages or mail, you can reach out to the USPS Customer Care Center. They are available to help resolve your issues and get you back on track.
- Call: 1-800-ASK-USPS® (1-800-275-8777)
- Hours: Monday – Friday 8 AM – 8:30 PM ET, Saturday 8 AM – 6 PM ET
Stamps and Shipping Supplies
Need assistance with stamps or other shipping supplies? The USPS Technical Support team can help. They handle issues with online applications and forms, including problems with:
- Click-N-Ship®
- File a Claim
- PO Boxes
- The Postal Store®
- USPS accounts
You can reach them at 1-800-344-7779 during the same hours as the Customer Care Center.
When contacting support, having your tracking number or relevant order details ready can speed up the process. It’s also a good idea to check the USPS website for FAQs, as many common questions are answered there.
Government Agency Contact Details
USCIS Contact Center Information
If you need to get in touch with U.S. Citizenship and Immigration Services (USCIS) about your case, the USCIS Contact Center is your main point of contact. They handle a lot of different inquiries, from general questions to specific case updates. It’s a good idea to have your receipt number handy when you call, as they’ll need it to pull up your file. They can assist with things like address changes or checking the status of pending applications. If you’ve already contacted a service center and haven’t heard back within the expected timeframe, the Contact Center can help escalate your request.
Lockbox Support Email
For questions specifically about applications mailed to one of the USCIS Lockbox facilities (Chicago, Dallas, Phoenix, or Elgin), you can reach out via email. When you send your message, be sure to include important details like the form number, your receipt number, the names of the petitioner and applicant, and your mailing address. Just remember not to put your Social Security number in the email. They can help with issues like why a submission was rejected or if you haven’t received a receipt notice after a while.
Administrative Appeals Office
Information regarding how to contact the Administrative Appeals Office (AAO) can be found on their dedicated webpage. This office handles appeals for various immigration decisions, so if your inquiry relates to an appeal, that’s the place to look for specific contact instructions.
When reaching out to government agencies, always be prepared with your case or application details. This makes it much easier for them to find your information and provide the assistance you need. Patience is also key, as response times can vary depending on the volume of inquiries they receive.
Veteran and Military Support
VA Benefits and Services Inquiries
If you’re a Veteran, family member, or survivor needing information about VA benefits and services, there are a few ways to get in touch. You can ask a question online through the Ask VA system, which usually gets a response within seven business days. For general questions, a chatbot is also available on VA.gov, or you can check out the FAQs. The MyVA411 main information line is available 24/7 and can connect you to various departments. If you need help with VA.gov specifically, you can press 9 then 3 when calling this line.
Here’s a quick look at some contact options:
- Ask VA: Submit questions online (2-15 min to complete).
- MyVA411: Call 24/7 for general inquiries and department connections.
- Chatbot: Get quick answers to common questions on VA.gov.
Military Help Line
For specific assistance related to military members and their families, there’s a dedicated Military Help Line. You can reach them by phone at 877-CIS-4MIL, which is (877) 247-4645. If you are deaf, hard of hearing, or have a speech disability, you can use telecommunications relay services by dialing 711 to connect. This line is designed to help with various military-specific inquiries and support needs. You can find more details about the Military Help Line on their official page.
Accessibility and Relay Services
We want to make sure everyone can reach us easily. If you need assistance because you are deaf, hard of hearing, or have a speech impairment, we have options available for you.
TTY Access for Deaf and Hard of Hearing
If you use a teletypewriter (TTY), you can connect with us through a relay operator. Simply dial 7-1-1 to access your state’s telecommunications relay service (TRS). This service allows you to communicate with us by typing messages that are then spoken by the operator, and vice versa. It’s a straightforward way to get the help you need without direct voice communication.
Telecommunications Relay Services
Beyond TTY, there are other ways to use relay services. You can find specific numbers for your state or territory by visiting the FCC’s TRS by State and Territories page. After selecting your location, look for the "TRS Telephone Numbers" section. This ensures you’re using the correct number for your area. For general information about all the services offered, the FCC Telecommunications Relay Services page is a good resource. We aim to make communication as barrier-free as possible, and these services are a big part of that. You can also reach out via email at info.accessibility.standards-normes.accessibilite.info@canada.gc.ca or leave a voicemail at 1-833-854-7628 using your VRS operator.
Organizational and Tax Inquiries
Trying to figure out tax-exempt status or need help with employer verification? We’ve got you covered. It can be a bit confusing, but getting the right information is key for your organization.
Contacting the IRS for Tax-Exempt Status
If your organization is applying for tax-exempt status, the Internal Revenue Service (IRS) has specific ways to help. You’ll need to have your organization’s name and Employer Identification Number (EIN) ready. Depending on your situation, you might also need to provide the form you submitted, like Form 1023, and the date you sent it in. Remember, you must be an authorized officer or director to make inquiries. If you’re a tax professional, you may need to submit a Power of Attorney form.
- Phone: 877-829-5500
- Fax: 855-204-6184
- Mail:
Internal Revenue Service
EO Determinations
Attn: Manager, EO Correspondence
PO Box 2508
Room 6-403
Cincinnati, OH 45202
If you submitted your application recently, especially after December 19, 2024, it might not be assigned yet. It’s best to check back later rather than contacting them immediately, as they can’t provide status updates for unassigned applications. Processing times can vary, and they handle over 115,000 applications annually. If your Form 990 is due and you haven’t received your approval letter, you still need to file your annual return and check the box indicating your application for exempt status is pending. You can find more details on applying for tax-exempt status.
Keep in mind that if you submitted Form 1023-EZ and were found ineligible, your application will be rejected, and you’ll receive a letter explaining why. Always review the eligibility worksheet before submitting.
E-Verify Employer Assistance
For employers needing assistance with E-Verify, the E-Verify Contact Center is your go-to resource. They can help with things like password resets, case assistance, and technical support. They also answer questions about E-Verify policies, procedures, and Form I-9, which relates to employment eligibility. If you’re looking for information on how to improve your website’s user experience, check out these tips on e-commerce website design.
Customs and Border Protection Assistance
CBP Information Center
If you’ve got questions about Customs and Border Protection (CBP) policies or how things work, your first stop should really be the CBP Information Center website. It’s packed with over 500 answers, so chances are good you’ll find what you’re looking for there. They’re available Monday through Friday, from 8:30 a.m. to 8 p.m. Eastern Time. If you can’t find your answer online, you can submit a question, compliment, complaint, or even a tip through their online portal. You can also give them a call.
- U.S. Visitors: 877-CBP-5511
- International Visitors: +1-202-325-8000
- For Hearing Impaired: 7-1-1
Submitting Questions Online
Sometimes, the quickest way to get a specific question answered is to submit it directly through the official channels. This is especially true if you’re dealing with a particular shipment or a unique situation. The CBP website offers a way to submit your inquiries online, which can be a straightforward method if you have detailed information to provide. It’s a good idea to have any relevant case numbers or details ready before you start.
When submitting questions online, be as detailed as possible. Include any reference numbers, dates, or specific circumstances related to your inquiry. This helps CBP process your request more efficiently and provide a more accurate response.
Still Need Help? We’re Here.
So, we’ve gone over a bunch of ways you can get in touch if you’ve got questions or run into any snags. Whether it’s a quick question about a package, a problem with a website form, or something else entirely, there’s a contact method that should work for you. Don’t hesitate to reach out using the phone numbers, email addresses, or online forms we’ve shared. We want to make sure you get the information you need, so give us a shout!
Frequently Asked Questions
How can I get help with general questions or problems?
If you have a general question or need assistance with a service, you can reach out to our Customer Care Center. They are available Monday through Friday from 8 AM to 8:30 PM ET, and on Saturdays from 8 AM to 6 PM ET. You can call them at 1-800-ASK-USPS® (1-800-275-8777).
What if I’m having trouble with a website or online form?
For technical issues with online tools like Click-N-Ship®, filing a claim, or managing your USPS account, our Technical Support team is ready to help. You can contact them at 1-800-344-7779 during the same hours as the Customer Care Center: Monday–Friday 8 AM–8:30 PM ET and Saturday 8 AM–6 PM ET.
How do I contact USPS if I am deaf or have a hearing impairment?
Individuals who are deaf, hard of hearing, or have speech difficulties can use the Federal Communication Commission’s (FCC) Telecommunications Relay Services (TRS). You can dial 7-1-1 or find your state’s specific TRS number on the FCC’s website to make TTY calls.
Where can I find help with Informed Delivery?
If you need assistance with your Informed Delivery service, please send an email to the Informed Delivery User Support team. They will be able to help you with any questions or issues you might have regarding this feature.
How can I track my package?
You can easily track your domestic or international packages by entering your tracking number into any search box on USPS.com. The information available online is the same as what our customer service representatives can access. If you need to speak with someone about a package issue, you can call 1-800-222-1811.
Who do I contact for help with stamps or shipping supplies?
For questions about stamps or orders from The Postal Store®, you can call 1-844-737-7826 or email sfsdelivery.confirmation@usps.gov. They are available Monday–Friday from 8 AM to 4:30 PM ET. If you need to order free shipping supplies or report an issue with them, call 1-800-610-8734.